'How do I close a Universal Credit claim? It can't be this much of a farce' After coming into some money which put them over the threshold, they wanted to cancel, but found it was 'a hassle' Closing down a Universal Credit claim was proving troublesome for one couple Closing down a Universal Credit claim was proving troublesome for one couple. After coming into some money which put them over the threshold, they wanted to cancel, but found it was 'a hassle'. ‌ They said 'several' bank statements were asked for, which had to be provided 'in person' and took to Reddit to see if there was a 'simpler' way. READ MORE: 'People say if you can walk, talk and answer a phone then you can work - it's maddening' The post read: "My wife is trying to close down a UC claim (we've come into money that had put us over the threshold) but whenever she tries to cancel it she's required to give out several bank statements, both hers and mine in person in branch. Article continues below "Surely it's not this much of a farce just to cancel the b****y thing? "It was bad enough trying to get it in the first place, but now it feels as much of a hassle to cancel. Is there a simpler/quicker way?" A fellow forum user said they had gone through a similar experience, responding: "When I tried to close my claim because my partner was moving in with me, they tried to get me to add their details to make it a joint claim. ‌ "I just told them I’m not doing that, as it’s a waste of time they earn too much. "They were insistent, that was the way to do it. I was insistent I was closing my claim and just kept repeating myself. ‘I want to close my claim’ ‘I want to close my claim’ became my only reply to their messages in my journal. "Until I asked them in a journal message ‘why wont you let me close my claim?’ My claim was closed. ‌ "I felt like it was harder to close my claim than to get my claim. Just be persistent with them. "You don’t have to show them anything. Tell them you are closing your claim and that's it." Another said: "It should be fairly simple to close a claim by sending a journal message or using the 'request to close your claim' button, which you both need to do if you're a joint claim. ‌ "If you've declared more than £6,000 of capital, they should still close it if you've requested (unless you've made a backdated declaration of capital which might mean you have been overpaid). "If there's an enhanced review or a compliance review, there will be instructions not to close it, but you'd know because they'd send you a journal message saying one of these teams is reviewing your claim. "If this is not the case, request to close it as normal and that's it. There's not really any reason to comply providing evidence of ongoing entitlement if you're trying to end your entitlement." ‌ According to the gov.uk website, those with money, savings and investments between £6,000 and £16,000 will see their Universal Credit payments reduced. Payments would be reduced by £4.35 for every £250 a claimant has between £6,000 and £16,000. Another £4.35 is taken off for any remaining amount that is not a complete £250. ‌ People must report changes to their money, savings and investments as soon as they happen. They can do this by signing in to their Universal Credit account and using the ‘report a change of circumstance’ and update your ‘money, savings and investments’ section. Failure to do so could result in an overpayment, which will need to be paid back. Article continues below To cancel a claim, people can call the Universal Credit helpline on 0800 328 5644.