Our community members are treated to special offers, promotions and adverts from us and our partners. You can check out at any time. More info Nationwide Building Society has offered advice on how to claim a £50 payment if you're having trouble accessing your account. The society is distributing this bonus to more than 12 million members as a token of appreciation. The majority of these payments have already been dispatched so it's worth checking if yours has landed. One member recently reached out to Nationwide after receiving a phone message indicating that the sum had been deposited into their account. However, the individual was uncertain if the payment was legitimate as they hadn't used Nationwide in quite some time. In response, the building society clarified the purpose of the payment: "In October 2024, we acquired Virgin Money, an achievement made possible by the financial strength our Nationwide members helped us amass. "To express our gratitude, we're giving over 12 million of our Nationwide members a one-time payment of £50 as part of The Big Nationwide Thank You." However, the customer further explained their situation, saying that they didn't know their account details and the Nationwide online help service was of no assistance. Nationwide explained what to do in this case: "If you visit your nearest branch with photo ID, they will be able to get the details for you to get you access back to the account." The £50 bonus is either being deposited directly into bank accounts or sent out as a cheque, depending on the type of customer you are. The building society said recently: "Customers can check their original letter or email as this will detail which account we will make the payment into." Who qualifies for the £50 Nationwide payment? To qualify for the thank-you gesture, individuals must have been a member of Nationwide by September 30, 2024, and continue to be a customer when the payment is distributed. You also need to meet one of the following criteria within the 12 months up to September 2024: Done at least one qualifying transaction on your Nationwide current account or savings account, or Had at least £100 in total in one or more of your Nationwide current accounts and savings accounts, or Owed at least £100 in total on one or more Nationwide residential mortgages. Those who switched to a Nationwide current account from July 1 to September 30, 2024, using the Current Account Switch Service, will also be in for the reward. Where will the £50 Nationwide payment be paid? The funds will be credited by April 30 to those holding a Nationwide current account, or an instant or limited access savings accounts in their name. The payment will go into one of these accounts in this case. If not and if you are a mortgage customer with Nationwide, the cash will be paid into the account used to pay your mortgage direct debit, also by April 30. All other payments will be issued in the form of a cheque by May 14. These cheques must be cashed by January 1, 2026, to ensure you receive the payment.